Customer Experience Insights can boost your Account Planning, here are 5 ways
When doing account planning, most B2B companies focus on the size of the customer business and ignore the role customer experience...
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Brand and capability building are often overlooked as strong business KPIs
To achieve strong business ROI, it is critical to get the right evaluation metrics established upfront. This helps ensure investments...
Restoring TRUST is key to societal stability — business expected to lead this
Almost 1 in 2 people globally consider government and media as “a dividing force in society”, while businesses and NGOs as more...
Today's half-life of skills learned is not even 5 years — help employees learn how to learn
“Today, the half-life of learned skills is not even 5 years—fewer than 3 for digital skills” [BCG Nov’21 report] With the current race to...
Bias is a major issue in our Hiring process
Bias is inherent in us humans but also found in machine AI that is used to narrow down huge job applicant pools. Machine algorithms have...
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