Our Thinking 

How consumers discover, evaluate, and buy consumer products has shifted – permanently. Since 2020, both the US CPG and Consumer Electronics industries have been reshaped by several forces: A once-in-a-generation pandemic that changed how people live, work, and shop Inflation, tariffs, and global disruption that have raised prices and made value harder to justify The rapid growth of social, creator, and retail media, changing who shapes discovery and trust The mainstreaming of

Stop funding a consumer who doesn’t exist. The “average” target profile is a statistical compromise that masks real differences in income, behavior, and value perception. In a fragmented, high-scrutiny market, this misalignment is quietly eroding ROI – shifting growth to private label, insurgents, and premium niches built for real segments.

For CPG & Consumer Electronic brands, retail space is no longer a contest between big legacy brands. It's now shaped by two structurally advantaged forces – the retailer's private label and the hyper-specialized insurgent – with the legacy middle squeezed between them. Here's why the brand barbell is reshaping the shelf, the data asymmetry behind every JBP, and the audit to run before your next one.

Deloitte finds 90% of retailers want stronger brand collaboration – yet most CPG and CE brands show up to buyer meetings with the wrong briefcase. The gap isn't data. It's translation: connecting consumer motivation, shopper behavior, and retailer economics into a growth plan that earns strategic partner status. This article breaks down what retailers are actually evaluating, what it costs brands who miss it, and how winning organizations close the gap.

Since 2020, cumulative grocery price increases of ~30%, the rise of $60B+ retail media, and mainstreaming of Gen AI have permanently reshaped how consumers discover, evaluate, and buy CPG products. True brand loyalty has fallen to 29%. Yet most CPG organizations still invest using legacy funnel assumptions. This report maps what's changed across every phase of the consumer journey – and what it demands of brands competing for choice, loyalty, and lifetime value.

How consumers discover, evaluate, and buy consumer electronics has permanently shifted. Only 25% stay loyal to a single CE brand. Under 10% visit manufacturer websites. And 74% of loyalty is built post-purchase – a phase most CE brands systematically underfund. With pandemic-era devices now entering replacement cycles, the brands that align investment to how consumers actually decide will capture that demand. This report maps what's changed across every journey phase.